Transformative Leadership Advisory Member

Amy Mcdonnell

Active Term: 12/2025 - 11/2026

Areas of Expertise

• Deep and Sustained Employee Engagement
  
• Power and Influence
  
• Transformative Impact
  
• Personal Leadership​
  
• Managing Disruption and Transformation
  
• Moral and Ethical Leadership
  
• Digital Leadership
  
• Leadership Culture

POS CX

Chief Customer Officer

Amy McDonnell is a visionary growth leader with 25+ years of igniting transformation across BPO and software. As Chief Customer Officer at POS CX, she leads with empathy and bold curiosity, championing customer-first innovation and embedding the voice of the customer into every corner of the business. Her leadership fuels progress, positioning POS CX as a standout in a competitive landscape.

Amy’s career spans Fortune 500 giants, where she reimagined revenue channels, launched breakthrough GTM strategies, and drove global EBITDA gains. She’s built high-performing remote teams and nurtured iconic client partnerships with Amazon, Target, Kohl’s, TEMU, Louis Vuitton, Chanel, Etsy, and Best Buy.

Her people-first approach inspires trust, resilience, and collaboration. A passionate mentor, Amy empowers rising leaders to grow through courage, curiosity, and authenticity.

With a Juris Doctorate from Widener University and early legal roots at the NBA, she blends strategic insight with legal acumen. A sought-after speaker and change agent, Amy brings deep expertise in omnichannel CX, AI, and digital transformation, driving inclusive cultures, bold growth, and lasting impact.

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